Tiago Rodrigues

• Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
• Maintained full confidentiality whilst handling sensitive employee information.
• Streamlined communication lines between departments for efficient exchange of information about payroll matters.
• Conducted spot checks on payrolls to assure accuracy before finalisation.
• Liaised with external agencies such as HMRC to ensure regulatory compliance.
• Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
• Provided administrative support to accounting department.
• Completed accurate payroll calculations using manual or computerized systems.

• Delivered accurate, timely payroll processing in line with client SLAs.

• Managed payroll data entry, reconciliations, invoices, and payment processing.

• Monitored client funds and resolved failed payments promptly.

• Ensured compliance with payroll legislation, GDPR, and Guernsey DPL.

• Manage and run day-to-day operations of the Guernsey Post retail network.
• Train and prepare retail staff.
• Cover the counters when necessary.
• Liaise with all third parties involved within the retail sector of the business. I.e. Sandpiper, Coops, Morrison’s.
• Deal with customer complaints.
• Order and manage stock.
• Work closely with Head of Commercial and Commercial Manager on new or existing projects.
• Provide feedback to counter staff.
• Working closely with the Finance department.
• Working directly with Batif to supply retail counters with foreign currency.

• Liaised with HR department colleagues to rectify Payroll system errors.
• Maintained tax and social security documentation and records for payroll processing.
• Prepared wages and bonus accrual calculation on weekly/monthly basis.
• Supported and delivered compliant, accurate monthly payroll and associated pension schemes.
• Checked payslips and reports to support payroll validation and reconciliation processes.
• Reconciled monthly payroll, working closely with reporting team on net pay, advances, and pensions.
• Supported end-to-end payroll for high-volume headcounts, processing accurately and efficiently.
• Assisted with adjustments to payroll deductions and employee tax information.
• Managed payroll inboxes, providing timely responses to queries and escalating issues to HR as required.
• Processed court-ordered statutory payments related to parental leave and SSP.
• Collaborated with HR to effectively manage absence reporting, updating staff payments accordingly.
• Reviewed approved hours to verify payment accuracy.
• Monitored payroll queries for repeat issues, logging precisely to enable process improvements.
• Oversaw administration of time clock and attendance systems, monitoring for accuracy and time-theft.
• Handled data relating to additional ad hoc payments for bonuses, commissions and overtime hours.
• Supported HR with new hire functions, adding employee information to company databases.
• Complied with contractual and statutory obligations related to amendments and pensions.
• Served as main point-of-contact for employee payroll and benefits enquiries, clarifying enrollment periods and wage discrepancies.
• Created pension reports from third party payroll system.
• Dealt with enquiries from CWU statutory bodies.

• Developed team communications and information for meetings.
• Built and maintained courteous and effective working relationships.
• Explored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.
• Worked collaboratively within different teams.