Ricardo Emidio
Figtree Cottage - Nocq Road
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Offering strong foundation in teamwork and leadership, ready to develop and grow in dynamic logistics environment. Brings solid understanding of operational processes and safety standards, ensuring smooth and efficient workflows. Ready to use and develop organizational and problem-solving skills in a Project Management role.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Postal Woker
Guernsey Post Ltd
06.2022 - Current
- Maintained a safe work environment by adhering to postal regulations and guidelines for vehicle operation and handling hazardous materials.
- Contributed to the successful completion of training programs, continuously updating knowledge on postal procedures and best practices.
- Enhanced operational efficiency through regular maintenance checks on postal vehicles to ensure safety standards were met consistently.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Mail collecting form the local airport (HGV)
- Expedited mail processing by operating automated sorting machines and equipment with accuracy and precision.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
Courier / Airside Supervisor
DHl Express - Guernsey Freight Services
03.2019 - 05.2022
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Fostered a positive work environment by promoting teamwork and addressing employee concerns proactively.
- Implemented cost-saving measures through efficient resource utilization and effective budget management.
- Developed strong relationships with airport authorities, facilitating seamless communication and cooperation for operational success.
- Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
- Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
- Reduced cargo handling time by effectively managing schedules, resources, and personnel.
- Connected electrical power unit and hoses to aircraft.
- Managed team of cargo handlers
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
Bus Driver
CT Plus Ltd - on Behalf of the States of Guernsey
06.2015 - 03.2019
- Conducted pre-trip inspections of bus for safe operation.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Transported passengers safely along prescribed routes according to tight schedules.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Increased union membership by developing targeted recruitment strategies and effectively communicating the value of joining the organization.
- Monitored and analyzed labor market conditions within the industry to inform contract negotiations, workforce development initiatives, and organizational objectives.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Negotiated collective bargaining agreements.
- Participated in labor-management meetings to discuss labor issues.
Coach Bus Driver
TurismBus - Tourism Coaches Ltd
05.2013 - 04.2015
- Kept accurate logs of hours driven, miles traveled, fuel consumption, and vehicle maintenance for regulatory compliance purposes.
- Resolved passenger disputes diplomatically while maintaining professionalism at all times during challenging circumstances.
- Managed emergency situations calmly and professionally, prioritizing passenger safety above all else.
- Developed strong relationships with local businesses along routes to foster partnerships that benefited both parties through cross-promotion opportunities.
- Assisted passengers with special needs, ensuring their comfort and ease of access during boarding, travel, and disembarking the coach.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable coach environment.
Manager / Customer Manager /Business Owner
DouroLink Communications Ltd
05.2008 - 05.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Played a key role in winning several major contracts through exceptional relationship management skills and a deep understanding of client needs.
Education
Certificate - PRINCE2 - Practitioner in Project Management
PeopleCert - GTA University Centre
Guernsey 04.2001 -
Certification - PRINCE2 Foundations in Project Management
PeopleCert - GTA University Centre
Guernsey 04.2001 -
Certificate - Tourism And Hospitality
Employment And Development Institute of Portugal
Portugal 04.2001 -
High School Diploma -
Secunday School of Alijó
Alijó. Portugal 04.2001 -
Electronics And Electricity
Professional And Comercial School Emidio Navarro
Viseu, Portugal 04.2001 -
Skills
Problem-solving
Multitasking Abilities
Workplace safety
Teamwork and collaboration
Decision-making
Team leadership
Customer service
Computer literacy
First aid training
Regulatory compliance
Documentation management
Security protocols
Workforce management
Verbal and written communication
Task delegation
Work prioritization
Timeline
Postal Woker
Guernsey Post Ltd
06.2022 - Current
Courier / Airside Supervisor
DHl Express - Guernsey Freight Services
03.2019 - 05.2022
Bus Driver
CT Plus Ltd - on Behalf of the States of Guernsey
06.2015 - 03.2019
Coach Bus Driver
TurismBus - Tourism Coaches Ltd
05.2013 - 04.2015
Manager / Customer Manager /Business Owner
DouroLink Communications Ltd
05.2008 - 05.2013
Certificate - PRINCE2 - Practitioner in Project Management
PeopleCert - GTA University Centre
04.2001 -
Certification - PRINCE2 Foundations in Project Management
PeopleCert - GTA University Centre
04.2001 -
Certificate - Tourism And Hospitality
Employment And Development Institute of Portugal
04.2001 -
High School Diploma -
Secunday School of Alijó
04.2001 -
Electronics And Electricity
Professional And Comercial School Emidio Navarro
04.2001 -
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