Rebecca Wanjiku Muriuki
Guernsey channel islands
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Restaurant Manager
The Longfrie Inn
05.2024 - Current
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Contributed to menu development alongside Executive Chef, incorporating guest feedback to create dishes that appealed to diverse tastes.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
Waitress
The Longfrie Inn
03.2024 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Housekeeping & Host
The Victoria Hotel & The Georgian House
04.2023 - 02.2024
- Ensured safe usage of chemical cleaners.
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Greeted new customers, answered initial questions and took drink orders.
- Regularly liaised with kitchens to obtain an extensive understanding of food's ingredients, menu selection and allergens.
- Maintained extensive understanding of current offers, menu items and seasonal dishes.
The Airforce Morale, Welfare, and Recreation (MWR)
Al Udeid Air Base United States Air Force Qatar
08.2019 - 03.2023
- The MWR Specialist is responsible for performing the day-to-day operational tasks for any one of the following functional areas: Military Dinning hall , cafeteria ,Housekeeping, Linen Exchange Fitness and Media Center ,Community Activities Centers (CAC), Services provided include but are not limited to; customer service, media support, linen exchange, custodial services, basic facility & equipment maintenance, games, and other supporting activities as specified in the Performance Work Statement.
- Maintain all supporting documentation / reporting as required IAW international, US
- Air Force, PWS criteria and any other industry standards/criteria
- Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
- Performs other duties as assigned
Guest Relations Executive
Hotel Emerald
11.2017 - 07.2019
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Collaborated with outside departments to coordinate solutions .
Housekeeping Supervisor
Hotel Emerald
02.2016 - 10.2017
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Communicated repair needs to maintenance staff
- Placed orders for housekeeping supplies and guest toiletries
- Worked with front desk to respond promptly to all guest requests
- Restocked room supplies such as facial tissues for personal touch with every job
- Managed laundry sorting, washing, drying and ironing
- Kept building entryway glass clean and polished for professional presentation.
Front Office Manager
Eseriani the Hotel
12.2012 - 12.2015
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Designed employee work schedules to address complete operational needs
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Education
Diploma - Cabin Crew, Hospitality & Travel Management
Nairobi Aviation College
Skills
- Exhibit excellent knowledge of customer service
- Active Listening
- Team work and collaboration
- Team management
- Operations management
- Organization and prioritization
- Food service background
- Conflict resolution techniques
References
Isoken Ogbeide
The Longfrii Inn
Email : reservations@thelongfrieinn.com
Certification
High speed training - Level 2 Food Hygiene and Safety in Catering
High speed training - Level 3 Food Hygiene and Safety in Catering
Lannex Computer Collage-Certificate in computer package
St John Ambulance-First Aid Course
Timeline
Assistant General Restaurant Manager
The Longfrie Inn
05.2024 - Current
Waitress
The Longfrie Inn
03.2024 - 05.2024
Housekeeping & Host
The Victoria Hotel & The Georgian House
04.2023 - 02.2024
The Airforce Morale, Welfare, and Recreation (MWR)
Al Udeid Air Base United States Air Force Qatar
08.2019 - 03.2023
Guest Relations Executive
Hotel Emerald
11.2017 - 07.2019
Housekeeping Supervisor
Hotel Emerald
02.2016 - 10.2017
Front Office Manager
Eseriani the Hotel
12.2012 - 12.2015
Diploma - Cabin Crew, Hospitality & Travel Management
Nairobi Aviation College
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