Katie Allen
Summary
Highly adaptable and independent professional with strong communication skills and a proven ability to deliver exceptional customer service and support. Demonstrates excellent telephone manner, computer literacy, and effective teamwork. Committed to leveraging these skills to contribute positively to organisational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FCR Specialist Agent
Specsavers
Guernsey
08.2019 - Current
- Increased client satisfaction by providing specialised support and advice.
- Analysed complex datasets for improved decision-making processes.
- Improved workflow efficiency with thorough process analysis.
- Managing incoming phone calls and logging queries for investigation and working as part of a team
- Responsible for daily allocation of emails/portal queries for investigation
- Responsible for my own portfolio of work in progress queries
Reservations Agent
Aurigny Airlines
Guernsey
07.2017 - 07.2024
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Delivered high-level customer service for increased customer satisfaction.
- Ensured seamless booking experience by managing all reservation processes efficiently.
- Dealt diligently with overbookings for reduced customer inconvenience.
- Interacted professionally with clients to build rapport and trust.
- Improved customer relationships through handling complaints professionally and promptly.
Cafe assistant
Waitrose
Guernsey
01.2017 - 07.2017
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Kept the workspace clean for a tidy and hygienic environment.
- Assisted chefs in food preparation to increase kitchen efficiency.
- Managed cash register accurately for smooth transactions.
- Facilitated swift service by promptly cleaning and resetting tables after use.
Sales assistant
House of Fraser
Huddsersfield
10.2016 - 01.2017
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
GCSEs -
Newsome Highschool & Sports College
Huddersfield 09.2008 -
Courses - Animal Management
Kirklees College
10.2013 - 09.2015
Skills
- Computer Literate
- Customer service and support
- Teamwork
- Communication Skills
- Independence
- Adaptability
- Excellent telephone manner
Certification
Communications Professional Qualification
(04/2021 - 03/2022)
Successfully completing the Communications Professional Qualification - A qualification for professionals that are committed to delivering excellent customer service.
Timeline
FCR Specialist Agent
Specsavers
08.2019 - Current
Reservations Agent
Aurigny Airlines
07.2017 - 07.2024
Cafe assistant
Waitrose
01.2017 - 07.2017
Sales assistant
House of Fraser
10.2016 - 01.2017
Courses - Animal Management
Kirklees College
10.2013 - 09.2015
GCSEs -
Newsome Highschool & Sports College
09.2008 -
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