Overview
Work History
Education
Skills
Websites
Timeline
Generic

Joe Tomlinson

Douglas,Isle of Man

Overview

22
22
years of professional experience

Work History

Technical Support Analyst

Monument Insurance
06.2025 - Current
  • Hybrid role, liaison for IT and Customer Services departments.
  • Service Desk support as part of local IT framework and deskside assistance.
  • Online services ownership and subject matter expert.
  • Small Change analysis and prioritisation.
  • Public facing website development and management.
  • Atlassian/Jira Support

Systems Test Analyst, Jira Administrator

Monument Insurance
01.2022 - 06.2025
  • Project and BAU test analysis predominantly at a higher level, specifically the review of software requirements, user stories and development documentation.
  • Preparation and review of test plans, test cases and test scripts.
  • Execution of functional, integration, maintenance and regression activities.
  • Provision of best estimates and overall time management at a project level.
  • Championing test artefact and internal process traceability.
  • Defect reporting and risk review processes.
  • Atlassian (Jira & Confluence) administrator.
  • WordPress site administration

Senior Systems Test Analyst

IFGL
04.2019 - 12.2021
  • Project/BAU test analysis and execution
  • Defect and bug reporting

Senior Customer Services Administrator

IFGL / RL360 Management
01.2015 - 04.2019
  • Responsible for all client and adviser enquiries
  • Online Services subject matter expert

Customer Services Administrator

Forms Direct Inc.
02.2013 - 08.2014
  • Customer Services Administrator for an international call handling team.

British Army

HM Forces
11.2003 - 02.2009
  • Attained rank of Lance Corporal
  • Honourable discharge, records available on request

Education

Ramsey Grammar School
Ramsey, Isle Of Man

Skills

  • ISTQB Foundation Software Testing
  • Agile ScrumMaster
  • LIFEfit/AREV - High Standard
  • Microsoft Office - High Standard
  • SQL/SSMS Proficient
  • InvestPro - Proficient
  • Atlassian Cloud - Administrator
  • ZephyrSQUAD - Administrator
  • Service Desk Ticketing systems
  • WordPress Development

Timeline

Technical Support Analyst

Monument Insurance
06.2025 - Current

Systems Test Analyst, Jira Administrator

Monument Insurance
01.2022 - 06.2025

Senior Systems Test Analyst

IFGL
04.2019 - 12.2021

Senior Customer Services Administrator

IFGL / RL360 Management
01.2015 - 04.2019

Customer Services Administrator

Forms Direct Inc.
02.2013 - 08.2014

British Army

HM Forces
11.2003 - 02.2009

Ramsey Grammar School

Similar Profiles

CREATE PROFILE
Joe Tomlinson