Joe Tomlinson
Douglas,Isle of Man
Overview
22
22
years of professional experience
Work History
Technical Support Analyst
Monument Insurance
2025.06 - Current
- Hybrid role, liaison for IT and Customer Services departments.
- Service Desk support as part of local IT framework and deskside assistance.
- Online services ownership and subject matter expert.
- Small Change analysis and prioritisation.
- Public facing website development and management.
- Atlassian/Jira Support
Systems Test Analyst, Jira Administrator
Monument Insurance
2022.01 - 2025.06
- Project and BAU test analysis predominantly at a higher level, specifically the review of software requirements, user stories and development documentation.
- Preparation and review of test plans, test cases and test scripts.
- Execution of functional, integration, maintenance and regression activities.
- Provision of best estimates and overall time management at a project level.
- Championing test artefact and internal process traceability.
- Defect reporting and risk review processes.
- Atlassian (Jira & Confluence) administrator.
- WordPress site administration
Senior Systems Test Analyst
IFGL
2019.04 - 2021.12
- Project/BAU test analysis and execution
- Defect and bug reporting
Senior Customer Services Administrator
IFGL / RL360 Management
2015.01 - 2019.04
- Responsible for all client and adviser enquiries
- Online Services subject matter expert
Customer Services Administrator
Forms Direct Inc.
2013.02 - 2014.08
- Customer Services Administrator for an international call handling team.
British Army
HM Forces
2003.11 - 2009.02
- Attained rank of Lance Corporal
- Honourable discharge, records available on request
Education
Ramsey Grammar School
Ramsey, Isle Of ManSkills
- ISTQB Foundation Software Testing
- Agile ScrumMaster
- LIFEfit/AREV - High Standard
- Microsoft Office - High Standard
- SQL/SSMS Proficient
- InvestPro - Proficient
- Atlassian Cloud - Administrator
- ZephyrSQUAD - Administrator
- Service Desk Ticketing systems
- WordPress Development
Timeline
Technical Support Analyst
Monument Insurance
2025.06 - Current
Systems Test Analyst, Jira Administrator
Monument Insurance
2022.01 - 2025.06
Senior Systems Test Analyst
IFGL
2019.04 - 2021.12
Senior Customer Services Administrator
IFGL / RL360 Management
2015.01 - 2019.04
Customer Services Administrator
Forms Direct Inc.
2013.02 - 2014.08
British Army
HM Forces
2003.11 - 2009.02
Ramsey Grammar School