Jessica White
St Sampsons,Guernsey
Summary
Highly skilled professional with extensive expertise in delivering high-quality customer service. Demonstrates exceptional communication, active listening, and rapport-building abilities, ensuring effective client servicing and issue resolution. Proficient in inbox management, data entry, record-keeping, and documentation accuracy, with a strong focus on compliance and attention to detail. Adept at insurance product knowledge, policy renewal processing and quoting accuracy. Organised, reliable, and objective-oriented with a proven ability to multitask, prioritise responsibilities, and maintain a professional demeanour in all interactions.
Overview
12
12
years of professional experience
4029
4029
years of post-secondary education
Work history
Personal Insurance Broker
Islands Insurance Group
2022.08 - Current
- Managed high volumes of incoming calls, delivering prompt assistance and ensuring smooth brokerage operations.
- Delivered tailored insurance solutions based on individual client needs and risk profiles.
- Maintained accurate policy records and documentation using specialist insurance software.
- Built and sustained strong client relationships through consistent, high‑quality service.
- Handled high‑pressure situations with professionalism to maintain a positive customer experience.
- Negotiated favourable policy terms with underwriters to maximise client value.
- Recommended suitable insurance products following detailed needs and risk analysis.
- Assessed renewal requirements and advised clients on appropriate policy adjustments.
- Collaborated effectively with colleagues to support team productivity and service standards.
- Liaised with insurers to secure appropriate terms and resolve policy‑related queries.
- Applied advanced sales techniques to overcome objections and close new business.
- Advised clients on risk‑mitigation strategies to reduce exposure and improve insurability.
- Processed policy amendments accurately and in line with regulatory requirements.
- Managed customer enquiries from initial quotation through to renewal.
- Guided clients on appropriate coverage levels through thorough risk assessment.
- Drove revenue growth through effective cross‑selling of complementary insurance products.
- Supported customers in identifying suitable products and policy terms through consultative discussions.
- Gathered and analysed client information to determine coverage needs and recommend solutions.
- Delivered excellent customer service with timely responses and clear communication.
- Developed strong rapport with clients to enhance trust and facilitate ongoing communication.
Receptionist/Broker Support
Clegg Gifford & Co Ltd
Guernsey
2022.04 - 2022.08
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Maintained reception area stock of important forms and brochures.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Sorted client documents to post out.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Updated Spreadsheet with all phone calls and walk-ins.
- Received payments for insurance policies and updated balances in computer.
- Oversaw office supply orders and replenished stock for staff use.
Finance Customer Response Agent
Specsavers Optical Group
2019.04 - 2022.04
- Answered inbound and outbound callers finance queries in a polite, professional and timely manner.
- Communicated with suppliers to discuss invoice queries and payments.
- Responded to billing enquiries within the target timeframe, depending on the situation and urgency.
- Investigated and resolved customer enquiries via phone and email.
- Communicated effectively with customers and colleagues for smooth running of business.
- Recipient of multiple positive reviews acknowledging proficient and polite service.
- Acted professionally and patiently when addressing negative customer feedback.
- Currently studying for the Communications qualification under The Institute of Customer Service.
Administration Assistant
Overseas Trust and Pension Limited
St Peter Port, Guernsey
2017.11 - 2019.04
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Automated office operations, managed client correspondence and supervised data communications.
- Routed deliveries and courier services.
- Opened, scanned and distributed incoming post and couriers.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Ordered, opened and distributed office supplies while adhering to a fixed office budget.
- Obtained signatures for financial documents.
- Coordinated domestic and international travel arrangements.
- Responded to telephone and email inquiries from clients, vendors and members of public.
- Reduced overheads by taking on more responsibility for creative and administrative projects.
- Member of the Sports and Social Committee.
- Completed the Telephone Skills Course under the GTA University Centre.
Junior Administrator and Document Scanner
Healthcare Group
Rohais, Guernsey
2016.02 - 2017.11
- Maintained strict patient and doctor confidentiality.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, op reports, test results, home care forms).
- Personal Assistant to the Osteopath and Physiotherapist.
- Updated patient financial information to guarantee accuracy on the billing system.
- Covered reception when required due to high patient quantities or staff sickness.
- Maintained a cleaned the reception area and and waiting room.
- Adeptly managed a multi-line phone system and greeted all patients in a pleasant demeanour.
- Opened, scanned and properly distributed incoming post.
- Professionally and courteously verified appointment times with patients.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Delivered patient specimens to the hospital lab.
- Called the emergency services when required.
Cosmedical Receptionist and Junior Document Scanner
Healthcare Group
St Martins, Guernsey
2016.01 - 2016.02
- Welcomed clients in a polite and professional manor.
- Assisted clinical staff with daily tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area and clinical rooms.
- Provided clients with consent forms and treatment aftercare information.
- Completed and posted bills, vouchers and cheques.
- Managed and maintained the petty cash.
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
- Assisted the administrative staff with document scanning to manage workload.
- Transferred to another department.
Sales Assistant
Marks and Spencer
2013.10 - 2015.12
- Developed positive customer relationships through friendly greetings and excellent service.
- Helped customers with questions, problems and complaints in person and via telephone.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Accurately and efficiently accepted and processed cash, cheque, card and mobile payments.
- Received and processed product returns, ensuring items were clean, unworn and resalable.
- Verified that all customers received receipts for purchases.
- Answered questions regarding the store and its merchandise.
- Carried out regular sales floor cleaning, maintaining impeccably high standards in store presentation and hygiene.
- Received and processed stock deliveries, accurately completing relevant paperwork and recording in in-store systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Secondary Education Exam - Health and Social Care BTEC Extended Diploma
Guernsey College of Further Education
GuernseyGCSE -
La Mare De Carteret Secondary School
GuernseySkills
- Clear and confident communication
- Active listening
- Rapport building
- Personable and outgoing approach
- Professional telephone etiquette
- Strong interpersonal skills
- Professional demeanour
- High‑quality customer service delivery
- Effective issue resolution
- Client servicing and support
- Compassionate and friendly manner
- Strong time management
- Multitasking and prioritisation
- Organised and reliable
- Punctual and dependable
- Inbox management
- Attention to detail
- Fast and accurate typing
- High efficiency in administrative tasks
- Data entry competency
- Record‑keeping discipline
- Documentation accuracy
- Insurance product knowledge
- Policy knowledge
- Quoting and pricing accuracy
- Premium calculations
- Policy renewal processing
- Mid‑term adjustments
- Compliance understanding
- Objective‑oriented focus
- High accuracy in task execution
Timeline
Personal Insurance Broker
Islands Insurance Group
2022.08 - Current
Receptionist/Broker Support
Clegg Gifford & Co Ltd
2022.04 - 2022.08
Finance Customer Response Agent
Specsavers Optical Group
2019.04 - 2022.04
Administration Assistant
Overseas Trust and Pension Limited
2017.11 - 2019.04
Junior Administrator and Document Scanner
Healthcare Group
2016.02 - 2017.11
Cosmedical Receptionist and Junior Document Scanner
Healthcare Group
2016.01 - 2016.02
Sales Assistant
Marks and Spencer
2013.10 - 2015.12
Secondary Education Exam - Health and Social Care BTEC Extended Diploma
Guernsey College of Further Education
GCSE -
La Mare De Carteret Secondary School