Jennifer Vieira
St Martins,Guernsey
Summary
Dynamic professional demonstrating strengths in customer engagement and team leadership across various settings. Adapts to changing demands through effective decision-making and problem-solving. Committed to fostering an inclusive and motivating environment to support team success.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Saints Bay Hotel
St Martins, Guernsey
03.2023 - Current
- Scheduled employees to keep shifts well-staffed.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
Shop Manager
Rolex
Oxford Circus, London
01.2019 - 03.2022
- Maintained high standards of store presentation and cleanliness.
- Stored stock safely and securely to maintain quality of goods.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Coordinated with the head office to align store objectives with overall company goals.
Education
NVQ Level 2 - Nurse
Stantford
London01-2021
Skills
- Customer service
- Team building
- Inventory control
- Staff motivation
- Store presentation
- Hygiene standards enforcement
- Decision making
- Service-orientated
- Customer service best practices
- Passion for customer satisfaction
- Cleanliness
- Restaurant layout optimisation
Languages
English
Intermediate
B1
Portuguese
Advanced
C1
Interests
- Writing
- Painting
- Nature walks
Timeline
Restaurant Manager
Saints Bay Hotel
03.2023 - Current
Shop Manager
Rolex
01.2019 - 03.2022
NVQ Level 2 - Nurse
Stantford