Summary
Overview
Work History
Education
Skills
Timeline
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HEMA SREE NITHIYANANDHAN

Guernsey,GUERNSEY

Summary

Bilingual customer service professional with extensive experience across various industries. Proven skills in communication, problem-solving, and research, leading to high customer satisfaction rates. Strong team player with a positive attitude and ability to build rapport with clients. Results-driven with a focus on enhancing customer experiences and contributing to organizational success.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

WAITROSE
ST PETER PORT, GUERNSEY
05.2024 - 01.2025
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Ensured that all customer queries were handled quickly and professionally.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Property Consultant

ZONTIA GROUPS PLTD
Chennai, Tamil Nadu
11.2016 - 03.2017
  • Conferred closely with clients to understand needs and financial means related to planned property purchases.
  • Handled customer inquiries regarding available listings, pricing, financing options.
  • Conducted market research to determine the value of properties.

Customer Service Representative

SHRIRAM LIFE INSURANCE
CHENNAI, Tamil Nadu
08.2015 - 10.2016
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Resolved customer complaints promptly and efficiently.

Data Entry

DATAMARK PRODAPT
CHENNAI, Tamil Nadu
08.2014 - 07.2015
  • Ensured accurate data entry into computer systems.
  • Maintained accurate data entry into relevant databases.
  • Completed data entry tasks within specified timeframes.
  • Performed data entry tasks associated with client transactions.

Education

Some College (No Degree) - TRUST AND COMPANY BOOKKEEPING

GTA UNIVERSITY
GUERNSEY
09-2024

Some College (No Degree) - FULLSTACK WEB DEVELOPMENT

AIT ACADAMEY
CHENNAI
08-2023

High School Diploma -

IMMACULATE GIRLS HIGHER SECONDARY SCHOOL
CHENNAI
04-2010

Skills

  • Bookkeeping
  • Fullstack web development
  • Data analysis
  • Customer service
  • Client communication
  • Property market research
  • Problem solving
  • Time management
  • Data management
  • Organization and recordkeeping
  • Microsoft office
  • Payment management

Timeline

Customer Service Executive

WAITROSE
05.2024 - 01.2025

Property Consultant

ZONTIA GROUPS PLTD
11.2016 - 03.2017

Customer Service Representative

SHRIRAM LIFE INSURANCE
08.2015 - 10.2016

Data Entry

DATAMARK PRODAPT
08.2014 - 07.2015

Some College (No Degree) - TRUST AND COMPANY BOOKKEEPING

GTA UNIVERSITY

Some College (No Degree) - FULLSTACK WEB DEVELOPMENT

AIT ACADAMEY

High School Diploma -

IMMACULATE GIRLS HIGHER SECONDARY SCHOOL

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HEMA SREE NITHIYANANDHAN