Summary
Overview
Work history
Education
Skills
Languages
REFERENCE
Timeline
Generic
GYAN ESMOND

GYAN ESMOND

Systerm administrator | night Auditor
GUERNSEY,United Kingdom

Summary

Resourceful, adaptable, solution-oriented, and multifaceted IT professional showcasing experience spanning network troubleshooting, hardware maintenance, and data management and a proven track record driving efficiency enhancement, cost reduction, and technical infrastructure improvements. Envisions opportunities for organizational growth and triggers change while championing accuracy, timeliness, and customer satisfaction. Precise and concise communicator and listener, collaborator, and leader, spearheading diverse experts/ teams toward accelerated progress, tangible results, and rapid business value.

Overview

12
12
years of professional experience

Work history

Night porter

Duke of Richmond Hotel
Guernsey
01.2023 - Current
  • Oversee all night operations of the hotel, ensuring smooth functioning of all departments
  • Supervise and support night staff, including front desk agents, security, and housekeeping
  • Handle guest complaints, issues, and special requests promptly and professionally
  • Perform nightly audits, verifying and balancing entries and generating financial reports
  • Coordinate with day management to ensure continuity and address any operational concerns
  • Train and mentor new night shift staff, fostering a collaborative and efficient work environment
  • Manage emergency situations, including evacuations, medical emergencies, and security incidents
  • Assisted the Night Manager in overseeing night operations.
  • Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
  • Managed guest check-ins and check-outs, ensuring a seamless and welcoming experience
  • Addressed guest inquiries, resolved complaints, and handled special requests
  • Issued guest room keys with advice on location and access.
  • Managed incoming calls effectively using switchboard systems.
  • Posted new charges to customers' rooms and compiled itemised statements.

Door supervisor ( Part Time )

Principal security
Guernsey
09.2022 - Current
  • Maintain a visible presence at the entrance to ensure the safety and security of guests and staff
  • Conduct thorough ID checks and enforce age restrictions and dress codes
  • Monitor and manage crowd behaviour to prevent disturbances and ensure compliance with venue policies
  • Handle conflicts and defuse potential altercations using conflict resolution techniques
  • Conduct regular patrols of the premises to identify and address security risks
  • Assist with emergency procedures, including evacuations and first aid
  • Provide excellent customer service, answering inquiries, and assisting guests as needed.
  • Guaranteed security of all entry and exit points with frequent foot patrols.
  • Maintained accurate surveillance records and incident reporting in line with regulatory requirements.

kitchen porter

Old Government House Hotel & Spa
Guernsey
08.2021 - 12.2022
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Cleaned food preparation and storage areas in line with schedule.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
  • Used kitchen equipment as instructed and to safety protocols.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Observed health and hygiene standards to minimise food contamination.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
  • Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
  • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
  • Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.

System Administrator

National Identification Authority
Accra, Ghana
09.2012 - 06.2021
  • Undertook repair and configuration of mobile registration kits, chip card printers, and laminators, assuring operational readiness; minimized system downtime, enabled timely issuance of ID credentials, and boosted satisfaction
  • Provided comprehensive technical support (both help-desk and on-site) to resolve hardware- related issues; significantly reduced system downtime, enhancing productivity and reinforcing the organization's technical reliability
  • Fostered a culture of continuous learning by initiating training programs on new software; bridged technical knowledge gaps, enhanced proficiency, and enabled adaptation to evolving technologies, optimizing operational efficiency
  • Exercised astute problem-solving skills in troubleshooting both WLAN/LAN networks, ensuring consistent, high-speed connectivity; sustained a robust digital platform, enabling smooth inter- departmental communication
  • As the head of logistics during field registration, efficiently coordinated all operational facets, ensuring resources were aptly allocated and tasks completed on schedule
  • Configured, tested and maintained network equipment.
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
  • Investigated problems with hardware and software to trace faults.
  • Optimised system security and performance with proactive changes.
  • Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.

Education

International Center for Professional Studies

University of Ghana

Florence Academy UK

Skills

  • Opera system proficiency
  • Administrative skills
  • Night audit
  • Microsoft Suites
  • Strong observational and situational awareness
  • Excellent interpersonal and communication skills
  • Proficient in conflict resolution and de-escalation techniques
  • Ability to remain calm and composed under pressure
  • Knowledge of safety and security protocols
  • Physical fitness and stamina for prolonged standing and patrolling
  • Proficiency in using surveillance and security equipment
  • Basic First Aid and emergency response skills
  • Reservations systems
  • Hospitality Management System
  • Hotel emergency procedures
  • Conflict management
  • Multitasking
  • Manual handling
  • Night audit procedures
  • Night shift policy enforcement
  • Room security checks


Languages

English
Fluent

REFERENCE

Available upon request.

Timeline

Night porter

Duke of Richmond Hotel
01.2023 - Current

Door supervisor ( Part Time )

Principal security
09.2022 - Current

kitchen porter

Old Government House Hotel & Spa
08.2021 - 12.2022

System Administrator

National Identification Authority
09.2012 - 06.2021

International Center for Professional Studies

University of Ghana

Florence Academy UK

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GYAN ESMONDSysterm administrator | night Auditor