GULRAIZ AHMED
St Peter Port,Guernsey
Summary
Experienced kitchen professional focused on maintaining high standards of cleanliness and food preparation. Capable of streamlining kitchen operations to ensure timely and quality service. Skilled in collaborating with team members to create productive and harmonious work environment.
Overview
24
24
years of professional experience
Work History
Skilled Kitchen Worker
Elizabeth Collage
Guernsey
11.2024 - Current
- Responsibility front of house and kitchen
- Adhered to health and safety regulations by maintaining a clean working environment.
- Supported dishwasher duties when required maintaining steady flow of clean utensils at all times.
- Managed waste efficiently, contributing towards sustainable practices in the kitchen.
- Contributed to team efficiency by assisting with food preparation tasks.
- Enhanced taste and presentation of dishes with appropriate garnishing techniques.
- Maintained high standards of cleanliness by regularly cleaning work areas.
- Handled food carefully, minimising risk of cross-contamination between raw and cooked items.
Terrace Bar and Lounge Manager
St Pierre Park Hotel
Guernsey
03.2022 - 08.2024
- Organised special functions for increased revenue opportunities.
- Facilitated staff training, resulting in better customer service.
- Ensured compliance with licensing, hygiene and health and safety legislation.
- Implemented promotional events to attract new clientele.
- Improved team performance with regular training sessions.
- Fostered a comfortable environment, enhancing overall customer experience.
- Set high standards of cleanliness, contributing to a pleasant ambiance in the lounge.
- Developed cocktail menus, resulting in increased beverage sales.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Boosted department efficiency by streamlining operational processes.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Bar Manager
Peninsula Hotel
Guernsey
07.2021 - 11.2021
- Streamlined bar operations by implementing efficient inventory management strategies.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Developed cocktail menus, resulting in increased beverage sales.
Assistant Restaurant Manager
Moores Hotel
Guernsey
06.2013 - 07.2021
- Handled cash transactions accurately and responsibly.
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Coordinated table reservations, minimising waiting times for customers.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Supervised staff during busy periods for smooth operations.
Chef de Rang
Old Government House Hotel
Guernsey
07.2007 - 06.2013
- Collaborated closely with clients to understand their requirements for personalised event execution.
- Created work schedules for banquet staff according to event requirements thereby managing manpower efficiently.
- Handled complaints professionally, maintaining a positive image of the establishment.
- Managed all aspects of event setup and breakdown, leading to timely and successful banquets.
- Assisted in menu planning for special events, ensuring diversity and quality of food options.
Head Waiter
Taj Mahal Indian Restaurant
Guernsey
06.2006 - 07.2007
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Managed table settings for optimal dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
Shift Leader (Captain)
Radisson Hotel Group
Noida, India
01.2001 - 06.2006
- Taking orders from customers and ensuring their satisfaction with provided services, successfully upsell seasonal and local foods and drinks
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Fostered a friendly dining environment with excellent communication skills.
- Organised special events functions, ensuring memorable dining experiences for guests.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Education
Higher Secondary School and Collage -
West Bengal Board
Kolkata 03/1983 - 03/1999
Skills
- Customer service
- Leadership
- Problem solving
- Time management
- Interpersonal communication
- Team work
- Organisation skills
- Attention to detail
Affiliations
- Cricket, Swimming, Technology, Cooking, Driving
Accomplishments
The sure customer service awards 2019 best customer service from an individual, Guernsey
Timeline
Skilled Kitchen Worker
Elizabeth Collage
11.2024 - Current
Terrace Bar and Lounge Manager
St Pierre Park Hotel
03.2022 - 08.2024
Bar Manager
Peninsula Hotel
07.2021 - 11.2021
Assistant Restaurant Manager
Moores Hotel
06.2013 - 07.2021
Chef de Rang
Old Government House Hotel
07.2007 - 06.2013
Head Waiter
Taj Mahal Indian Restaurant
06.2006 - 07.2007
Shift Leader (Captain)
Radisson Hotel Group
01.2001 - 06.2006
Higher Secondary School and Collage -
West Bengal Board
03/1983 - 03/1999
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