Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmie Bougourd

St Peter Port ,Guernsey

Summary

I am a dedicated and passionate professional with expertise in youth engagement and behaviour management, adept at maintaining professional boundaries and ensuring data confidentiality. I have excellent safeguarding knowledge, with a proven ability to remain calm under pressure. I have a strong background in community outreach, team building, and listening support, complemented by effective caseload management. I am committed to fostering a youth-centred approach where young people play active roles in shaping their future. I am compassionate and driven, excel in active listening and conflict resolution, and foster supportive and inclusive environments where all young people have the opportunity to thrive.

Overview

7
7
years of professional experience

Work History

Senior Youth Support Worker

Youth Commission
St Peter Port , Guernsey
10.2021 - Current
  • Implemented behaviour management strategies to maintain order within youth clubs and other structured activities.
  • Organised recreational activities, enhancing social skills of young individuals.
  • Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
  • Developed strong rapport with youths by engaging in regular, open conversations.
  • Assisted young individuals in building life skills through various interactive activities and discussions.
  • Facilitated open discussions on sensitive topics to promote awareness and empathy among youths.
  • Encouraged active involvement in community service, fostering a sense of responsibility among young individuals.
  • Maintained awareness of child protection issues and established procedures.
  • Liaised effectively with social services to ensure provision of necessary resources for vulnerable youths.
  • Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
  • Developed outreach programmes to bridge gaps between young people and communities.
  • Evaluated effectiveness of youth programs adjusting strategies as required for maximum impact.
  • Built strong relationships with young people by providing emotional support and guidance.
  • Co-ordinated the provision of PSHCE lessons within schools.
  • Successfully delivered on tasks within tight deadlines.

Sales assistant

Creasey's
St Peter Port, Guernsey
04.2018 - 10.2021
  • Managed till operations smoothly, reducing waiting time for customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Built strong relationships with regular customers for repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Education

GCSEs - English Literature

Grammar School
Guernsey

GCSEs - English Language

Grammar School
Guernsey

GCSEs - Maths

Grammar School
Guernsey

GCSEs - Psychology

Grammar School
Guernsey

GCSEs - ICT

Grammar School
Guernsey

GCSEs - Art

Grammar School
Guernsey

GCSEs - Geography

Grammar School
Guernsey

GCSEs - Spanish

Grammar School
Guernsey

GCSEs - Religious Studies

Grammar School
Guernsey

GCSEs - Science (Foundation)

Grammar School
Guernsey

GCSEs - Science (Higher)

Grammar School
Guernsey

A-Levels - Psychology

Sixth Form Centre
Guernsey

A-Levels - Geography

Sixth Form Centre
Guernsey

A-Levels - Sociology

Sixth Form Centre
Guernsey

Bachelor of Science - Psychology

The Open University
United Kingdom

NVQ Level 2 - Independent Advocacy

College of Further Education
Guernsey

NVQ Level 2 - Youth Work Principles

National Youth Agency
United Kingdom

Skills

  • Active listening
  • Youth engagement
  • Behaviour management
  • Safeguarding knowledge
  • Youth-centred approach
  • Data confidentiality
  • Health and Safety regulations
  • Signposting and referrals
  • Professional boundaries
  • Effective caseload management
  • Community Outreach
  • Calm under pressure
  • Team building
  • Public speaking

Timeline

Senior Youth Support Worker

Youth Commission
10.2021 - Current

Sales assistant

Creasey's
04.2018 - 10.2021

GCSEs - English Literature

Grammar School

GCSEs - English Language

Grammar School

GCSEs - Maths

Grammar School

GCSEs - Psychology

Grammar School

GCSEs - ICT

Grammar School

GCSEs - Art

Grammar School

GCSEs - Geography

Grammar School

GCSEs - Spanish

Grammar School

GCSEs - Religious Studies

Grammar School

GCSEs - Science (Foundation)

Grammar School

GCSEs - Science (Higher)

Grammar School

A-Levels - Psychology

Sixth Form Centre

A-Levels - Geography

Sixth Form Centre

A-Levels - Sociology

Sixth Form Centre

Bachelor of Science - Psychology

The Open University

NVQ Level 2 - Independent Advocacy

College of Further Education

NVQ Level 2 - Youth Work Principles

National Youth Agency
Emmie Bougourd