Programming Technician with hands-on experience in web development, system optimization, CRM management, and sales automation. Strong background in Cloudbeds platform, WordPress, HTML/CSS/JavaScript, and process automation. Proven ability to improve system performance and drive business results through both technical and client-facing roles. Completed vocational qualification in Programming Technician (May 2025) with a focus on software development and problem-solving.
Migrated and optimized the company’s Cloudbeds reservation system with zero downtime, improving platform performance, scalability, and security. Integrated compliant payment and upsell solutions, driving higher revenue per booking. Automated workflows to boost operational efficiency and delivered custom digital enhancements through close stakeholder collaboration.
Lead the front end of client acquisition at Phantom Marketing through strategic value-first outreach and “post swap” calls for AI & automation services. Manage and coach the appointment setting team to ensure all outbound communication aligns with brand and objectives. Build internal sales systems and resources, including training manuals and scripts. Oversee CRM and sales pipeline management in GoHighLevel (GHL), driving pipeline visibility and lead tracking effectiveness.
Completed intensive training in high-ticket sales, mastering advanced sales techniques, closing strategies, and effective communication. Developed expertise in navigating complex sales processes and building strong client relationships. Consistently improving ability to deliver successful outcomes in high-stakes sales environments through ongoing practice and professional development.
Collaborated with the IT team to solve complex technical challenges and drive knowledge-sharing. Contributed to web development projects, including HTML structuring, WordPress optimization, and responsive design for websites and mobile apps. Enhanced user experience by refining design usability and functionality based on user needs. Strengthened problem-solving skills through hands-on project work, consistently delivering effective solutions
HTML & CSS
JavaScript
WordPress Development
CRM Management (GoHighLevel)
Business Process Automation
System Optimization
Testing & Quality Assurance
High-Ticket Sales
Cloudbeds Platform
Responsive Web Design
Volleyball and basketball (school team member), coding and web development projects, tech meetups, personal fitness, learning new technologies, teamwork and leadership through sports