Deborah Robinson
Vale,Guernsey
Summary
I was a Business Support Officer with expertise in administration and communication, with a proven track record of meticulous data entry, ensuring accuracy and currency of records.
I maintained professionalism in all interactions, fostering positive support experiences for staff and customers.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
Work history
Business Operations Officer
Royal Bank of Canada
Guernsey
12.2000 - 06.2025
- Facilitated support for RBC Banking and Securities system, resolving issues promptly as they occurred.
- Successfully completed IT projects within established deadlines.
- Facilitated efficient communication between IT and non-IT staff to resolve issues.
- Enhanced collaboration to improve operations across various IT projects.
- Executed daily tasks accurately and efficiently.
General banking officer
Royal Bank of Canada
Guernsey
06.1994 - 12.2000
- Maintained confidentiality of customer details in accordance with data protection laws.
- Oversaw daily operations, achieving high productivity levels consistently.
- Trained junior staff to enhance team productivity and performance.
- Participated in regular training sessions to remain current with industry developments.
- Executed administrative tasks efficiently, improving operational effectiveness.
- Demonstrated respect and willingness to assist colleagues, fostering a supportive environment.
Education
Grammar School
Guernsey 09.1981 - 06.1986
Skills
- Event coordination
- Project management
- IT support and troubleshooting
- Microsoft Office proficiency
- Time management
- Data entry
- Customer service
Affiliations
- Volunteering with Meals on Wheels, Sea Swimming, bike riding, friends and family.
- Have just given up running a Brownie unit after 30 years, but am still helping Girlguiding Guernsey as and when they need qualified leaders.
Timeline
Business Operations Officer
Royal Bank of Canada
12.2000 - 06.2025
General banking officer
Royal Bank of Canada
06.1994 - 12.2000
Grammar School
09.1981 - 06.1986
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