CRISTIANA AGRELA FERREIRA
Guernsey
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
7
7
years of professional experience
Work History
Universal Banker / Cashier
HSBC
St Peter Port
03.2023 - Current
- I start at HSBC in March 2022, is such an incredible/challenging experience, and I can't wait to grow in the business.
- My main role is Universal banker, but I do cashiering when is needed.
- The must important persons in my role is our customers, is where we need to focus must, their happiness is the success of our jobs and the business, is nothing more important/ gratifying for me than be the difference in people life's, that's my winning.
- A universal banker explain the bank services, offer/open products and handle sensitive personal and financial information, identify and resolve issues, we're most of the time the first point of contact for our customers, in that way we need always to make sure we offer the best to our customer always with a smile and positive attitude.
Store assistant/ Supervisor, supervisor
Co op Channel Islands
01.2020 - 03.2022
- I moved to Guernsey in the begin of 2020, the begin of one of the must vulnerable times we lived in our century, the pandemic caused by covid 19, and my life completely changed, i was expecting just stay just stay in the channel islands for a couple of months, but due such a vulnerable time I decide to stay longer, because in Portugal the situation was worse.
- I decide to start looking for jobs, it wasn't easy, but after 2 months I found a position available: sales assistant with the designated company: Co-operative, Limited Society.
- In the two years i was there I became a supervisor, I was guiding my colleagues to achieve them growth and our sales targets, I was responsible to priced and display the items for our customers, responsible to open and close the shop, taking key holder responsibilities, I'm performed to act of any incidents of fire, of any issues in the store, deal with customer complaints and service issues, motivate the team to enjoy the job and always offer my help in any situation of their lives.
Store assistant
Upstyle, Lda
01.2017 - 01.2019
Education
Guernsey Institute
Solicitor
Escola Superior de Tecnlogia e Gestao - Politecnico de Leiria
2018
12thSecundary Degree -
Liceu
2013
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Escola Basica e Secundaria da
2010
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Escola Primaria do Lombo do Atouguia Primary School
2004
Skills
- Leadership abilities
- Excellent working as part of team
- International funds transfers
- Currency and coin counter
- Banking ethics
- Bilingual in Portuguese/English
- Account openings
- Money transfers
- ATM balancing
- Security Protocols
- Opening and closing procedures
- Account servicing
- Developing customer relationships
- Self-motivated nature
Timeline
Universal Banker / Cashier
HSBC
03.2023 - Current
Store assistant/ Supervisor, supervisor
Co op Channel Islands
01.2020 - 03.2022
Store assistant
Upstyle, Lda
01.2017 - 01.2019
Guernsey Institute
Solicitor
Escola Superior de Tecnlogia e Gestao - Politecnico de Leiria
12thSecundary Degree -
Liceu
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Escola Basica e Secundaria da
undefined
Escola Primaria do Lombo do Atouguia Primary School
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