Chandla Casey
Summary
A dedicated and proactive professional with a strong background in customer service and problem-solving. I bring well-developed reporting, research, and analytical skills, combined with a detail-oriented approach and a commitment to maintaining high standards. My experience working with diverse clients in both high-pressure and team-focused environments has honed my ability to adapt, communicate effectively, and resolve conflicts amicably. I am seeking a challenging role that will leverage my strengths in service management, teamwork, and operational efficiency.
Overview
10
10
years of professional experience
Work history
Part time
The Grove Inn
01.2023 - 11.2024
- Managed bar setup, operations, and closing duties, ensuring smooth transitions and cleanliness
- Handled cash and card transactions with accuracy, balanced tills at each shift's end
- Conducted stock checks, maintained inventory, and coordinated with suppliers to ensure essential items were available
- Delivered attentive service, upholding quality standards for both drinks and presentation
- Adhered to health and safety regulations, including responsible serving practices
Full time
Arbor Education
11.2023 - 11.2024
- Provided first-line support for customer queries across multiple channels, maintaining high-resolution standards within SLAs
- Collaborated with teams to address escalated issues, contributing to efficient internal communication and issue resolution
- Developed FAQs and online guides to empower customers with self-service options
- Supported schools in MIS troubleshooting, safeguarding, and compliance in partnership with the Department for Education
- Delegated by the team manager to oversee scheduling and supported a team of 28, ensuring efficient workload distribution and high customer satisfaction
Full time
IEB
12.2019 - 04.2023
- Company Overview: Customer Service Administrator
- Handled customer inquiries across multiple platforms, aiding on orders and resolving issues effectively
- Processed product returns and recorded customer actions, facilitating seamless communication within the team
- Monitored purchases for potentially fraudulent activity, coordinating with external teams for thorough follow-up
- Managed business claims and handled disputes on Amazon, eBay, PayPal, and Klarna, maintaining company standards
- Customer Service Administrator
Full time customer service advisor
Beau Sejour
05.2019 - 11.2019
- Operated booking systems and provided support for various sports and event functions
- Conducted client inductions, introduced membership options, and managed bookings
- Participated in fire drills, emergency tests, and crisis management, collaborating with departments and emergency services
- Supported event delivery, maintained booking records, and performed financial reconciliation
Part time Waiter & General Assistant
Wayside Cheer Hotel
01.2015 - 10.2019
- Provided customer service, monitored inventory, lifeguarded the swimming pool, and managed event setups
Full time Labourer
Guernsey Labour Force
11.2018 - 04.2019
- Assisted in building projects, prepared materials, maintained cleanliness, and ensured adherence to safety standards
Ford garage
02.2017 - 02.2017
- Company Overview: Work Experience & Internships
- Assisted in vehicle services, including oil changes and brake inspections, gaining hands-on mechanical experience
- Work Experience & Internships
Small independent garage
02.2017 - 02.2017
- Company Overview: School work experience
- Assisted in vehicle services, including oil changes and brake inspections, gaining hands-on mechanical experience
- School work experience
Guernsey Fire Station
06.2016 - 08.2016
- Company Overview: work experience
- Engaged in emergency drills, prepared safety equipment, and supported readiness for emergency situations
- Work experience
Education
Professional
Skills
- Written and verbal communication
- Ability to work under pressure
- Meet deadlines
- Microsoft Office
- Excel
- Word
- PowerPoint
- Scuba
- Zendesk
- Team management
- Scheduling
- Leadership
- Client satisfaction
- Issue resolution
Timeline
Full time
Arbor Education
11.2023 - 11.2024
Part time
The Grove Inn
01.2023 - 11.2024
Full time
IEB
12.2019 - 04.2023
Full time customer service advisor
Beau Sejour
05.2019 - 11.2019
Full time Labourer
Guernsey Labour Force
11.2018 - 04.2019
Ford garage
02.2017 - 02.2017
Small independent garage
02.2017 - 02.2017
Guernsey Fire Station
06.2016 - 08.2016
Part time Waiter & General Assistant
Wayside Cheer Hotel
01.2015 - 10.2019
Professional
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